# Question = good. Think through = gooder

> We care about being right. Speak your mind, but always think first. Look for facts, do your homework, learn, do research.

URL: https://onetotem.com/totems/question-good-think-through-gooder/
Lang: en

We care about being right. Speak your mind, but always think first. Look for facts, do your homework, learn, do research. Don't make decisions that affect our clients without enough information.

## What that looks like

- Instinct is good. Fact-checked instinct is awesome.
- Underpromise to overachieve. Don't create false expectations.
- Not knowing is okay. Never lie to a client about it.
- Plan for uncertainty on every task.
- Listen hard to our clients. Make sure you fully understand their needs.