Contact
Contact
There is one address and a person on the other end of it. No ticket number, no autoresponder pretending to be a colleague, no form that drops what you wrote into a queue nobody owns.
The address
hello@onetotem.com. That is the entire contact layer, and it is deliberate. It reaches a person who is allowed to answer you rather than a shared inbox that routes you to someone who is not.
You will get a reply. If the answer is no, you get that too, with the reason attached. Totem 39 is about leaving well, and the same courtesy applies to conversations that never turn into anything.
What people write about
Work. Tell us what you are trying to do and what is currently stopping you. You do not need a brief, a budget range or a deck. If we are the wrong people we will say so early, and usually point somewhere better.
Joining us. Everything we can say in public is already on Careers, including the hiring process, which is published whether or not anything is open. If nothing is open and you think we are wrong about that, that is a reasonable thing to write about.
The handbook. Corrections especially. This site argues in public, which means it can be wrong in public, and the 42 totems have been rewritten before because somebody outside the company pushed back on one.
What we cannot promise
Speed. We work a 32-hour week, and the honest number is a few days rather than the same afternoon. An answer that took a week and thought about it is worth more than one that took an hour and did not.
Where we are
Madrid, Spain, which is where Red Forest S.L. is registered and where the post would go if anyone still sent any. The work itself has been fully remote since long before that was fashionable, so the address that matters is the one at the top of this page.
Send us a message
The same address, with the typing done here. It reaches one person rather than a queue, and you get an answer even when the answer is no.
There is no form here yet. The engine behind it is built and tested, and it needs services that only come online once onetotem.com finishes moving, so a form today would be fields on screen with nothing behind them. The address works now: hello@onetotem.com.